Support > Battery Saving / App Optimization Settings
While any of these settings are active it may result in the application crashing or not tracking distance and therefore we’d like to encourage users to adjust power settings and disable optimization for Zeopoxa apps if enabled. Here are the steps you’ll need to follow to adjust your power management settings and app optimization settings in order to resolve this issue for the most commonly reported devices.
As we do not have access to all Android devices running Android 6 and higher we would like to note that these settings may appear differently on your device.
Disable the power saver on Huawei devices
Disable app optimization on Huawei devices (for Android 6 or higher)
Add Zeopoxa apps to “Protected Apps”
Disable the power saver on Samsung devices
Disable app optimization on Samsung devices (for Android 6 or higher)
Disable the power saver on One Plus devices
Disable app optimization on One Plus devices (for Android 6 or higher)
Disable the power saver on Xiaomi (MIUI) devices
Enable use of GPS in background
Disable the power saver on LG devices
Disable app optimization on LG devices (for Android 6 or higher)
Disable the power saver on Sony devices
Disable app optimization on Sony devices (for Android 6 or higher)
Disable the power saver on Motorola devices
Disable app optimization on Motorola devices (for Android 6 or higher)
Disable the power saver on HTC devices
Disable app optimization on HTC devices (for Android 6 or higher)