Support > Battery Saving / App Optimization Settings

Battery Saving / App Optimization Settings

Managing Android Device Power Settings and App Optimization

While any of these settings are active it may result in the application crashing or not tracking distance and therefore we’d like to encourage users to adjust power settings and disable optimization for Zeopoxa apps if enabled. Here are the steps you’ll need to follow to adjust your power management settings and app optimization settings in order to resolve this issue for the most commonly reported devices.

As we do not have access to all Android devices running Android 6 and higher we would like to note that these settings may appear differently on your device.

Huawei

Disable the power saver on Huawei devices

Disable battery optimization on Huawei devices (for Android 6 or higher)

Enable app to run in background on Huawei devices (for Android 9 or higher)

Add Zeopoxa apps to “Protected Apps” (for Android 6 and Android 7)

Samsung

Disable the power saver on Samsung devices

Disable battery optimization on Samsung devices (for Android 6 or higher)

One Plus

Disable the power saver on One Plus devices

Disable battery optimization on One Plus devices (for Android 6 or higher)

Xiaomi (MIUI)

Disable the power saver on Xiaomi (MIUI) devices

Enable use of GPS in background

LG

Disable the power saver on LG devices

Disable battery optimization on LG devices (for Android 6 or higher)

Sony

Disable the power saver on Sony devices

Disable battery optimization on Sony devices (for Android 6 or higher)

Motorola

Disable the power saver on Motorola devices

Disable battery optimization on Motorola devices (for Android 6 or higher)

HTC

Disable the power saver on HTC devices

Disable battery optimization on HTC devices (for Android 6 or higher)

Other Android devices

Most Android phones also use a power saver/optimization which can be found in the settings. Please make sure that the Zeopoxa apps are excluded from the energy saving mode and that optimization is disabled.