If your distance is not being tracked, it is probably due to a GPS problem. Unfortunately, we cannot control the GPS signal and we are aware that sometimes it takes a while to get a signal. Many phones have trouble getting a GPS signal indoors, so it often helps to go outside. High buildings and poor weather conditions can result in unstable GPS coverage. If the problem persists do the following:
First, ensure you are using the latest version of our app. Many devices have special GPS behaviors, and the latest version of the app handles these behaviors the best.
Next, ensure that you have enabled GPS on your Android device. Instructions on how to do this are below.
Next, ensure that you have gave Zeopoxa app permission to use GPS on your Android device. Instructions on how to do this are below.
When you first install the Zeopoxa app, we will ask your permission to use Location Services. Double check this permission has been granted by:
If you are still having GPS issues after the steps above, try these additional steps that are known to resolve almost all issues:
If you do experience a weak GPS signal and your activity tracking appears inaccurate, don’t forget you can always edit your activity manually